We are excited to share a results summary of our TORQUE Decision Maker Survey, recently completed in March 2023. We conduct these surveys on a bi-annual basis. We are very pleased to announce that the results have improved across majority of our business globally.
Globally, we can see improvement across most areas of our business with the following results:
83% of our customers said they would recommend us in 2023.
90% participation rate from our customers, significant 8% percentage increase when comparing year-on-year results.
The following graph provides a summary of our global satisfaction results by ERP:
SURVEY RESULTS BY REGION
In Australia and New Zealand:
- 76% of our customers in ANZ said they would recommend us.
- This is a 2% increase on our customer satisfaction rating from the TORQUE survey program in March 2022.
- 89% of our customers in Asia said they would recommend us.
- 94% of our customers said they were satisfied with our Asia product installation.
And finally in Europe:
- 89% of our customers in Europe said they would recommend us.
- 84% customer satisfaction with our Sales and Account Management teams respectively.
A Snapshot of Some Feedback
“Cloud Migration was done very well. Pat on the back for everyone.”
“What I really appreciate is the openness of the people we work with. When an ETA is provided, it is always met. When there are issues, the team at Pentana tell us quickly. There is no hiding.”
“Documentation of any changes is outstanding. The process of before and after the change is so good. We really don’t need to test too much, as it is always well documented.”
“Regular catch ups are good and we appreciate the engagement.”
“As with previous years, I’m very satisfied with the support we receive and the account management.”
PRODUCT RELATED SURVEY RESULTS
We have also completed two product related surveys as part of the TORQUE Customer Feedback Program, with the following results:
- 78% of our DealerSocket customers said they would recommend us.
- 89% of our Sipad.X customers said they would recommend us.
We aim to consistently communicate on ways we are improving our customer experience and product updates based on the feedback we have received from our customers. If you have any questions or further concerns regarding our TORQUE Customer Feedback Program, feel free to contact your Business Relationship Manager/Account Manager or email our team at firstname.lastname@example.org.