CRM Contact Centre
Maximise your customer connections
Scheduled Service Reminder Calls
Ongoing Engagement Service
Booking Management
Marketing Campaign Execution
Automated Customer Feedback
Maximise customer engagement with minimal effort
Expertise you can trust
Our CRM Contact Centre has experience in successfully reaching out to your customer base. Our professional callers are specifically trained in the automotive industry and undergo rigorous training to ensure that we take utmost care of your relationships.
Our employees make numerous calls every month to your customers, building a nurturing relationship that reflects positively on your business. You can rely on our highly-trained staff to leave a lasting impression, improving your dealership’s satisfaction and service retention rates.
More efficient operations
Our Contact Centre maintains your DMS in real-time, ensuring data is accurate and reducing your administration time.
We provide detailed reporting for every marketing campaign and survey delivered each month. Our team performs the analysis, saving you time and streamlining the end-of-month process.
Automated customer communications
Our professional administration team makes your service reminder calls and bookings every month, saving you and your team’s time and money. Trust us to develop a positive rapport with your customers, while experiencing increased dealership satisfaction and service retention.
Scheduled Service Reminder Calls
Relieve staff burden with CRM Contact Centre which handles thousands of service reminder calls monthly, freeing your team to focus on core tasks.
Ongoing Engagement Service
Optimise customer care with CRM Contact Centre who manage anniversary calls, SMS, warranty reminders, and surveys, fostering ongoing customer engagement and satisfaction.
Booking Management
Drive Efficiency with CRM Contact Centre who secure 1 in 5 bookings monthly from our outbound calls. We then seamlessly integrate them into your dealerships’ DMS for streamlined operations.
Marketing Campaign Execution
Achieve data-driven marketing excellence. We update thousands of customer details monthly, with 2 in 5 customer details in a database incorrect. We also execute hundreds of targeted campaigns, empowering dealerships with precise data management and impactful marketing strategies.
Automated Customer Feedback
Gain effortless customer insights as CRM Contact Centre delivers your surveys monthly, enabling dealerships to gather actionable feedback, enhancing service standards and customer satisfaction.
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