Service Concierge
Make service drop off a seamless experience for your customers
On the spot check-in
Single customer view
Image capture
Digital sign-off
Seamless integration
Provide a superior service lane experience
Optimise service operations
Deliver outstanding experiences with consistent check-in and check-out processes done on the spot with ease.
With full customer details on hand, staff can identify opportunities to upsell and increase average Repair Order values with ease.
Engage with your customers through Two-Way Text Messaging, Status Boards, In-Lane and Online Payment offerings.
An integrated view
Service Concierge is fully integrated with eraPower DMS, so customer details are available on tablets. Staff can view relevant information, update data, and finalise the proposed service – including customer sign-off – on the service floor. All details are automatically entered into eraPower’s systems, removing the need to re-key data and potential errors.
On the spot check-in
Greet and check in customers as they enter. There’s no need for customers to go to the service desk or queue.
Single customer view
All customer details, including service and recall history, can be viewed and updated on the Service Concierge app.
Image capture
Capture vehicle photos before entry to the Service Department for damage verification.
Digital sign-off
Customers can agree to the proposed service by signing digitally on the tablet.
Seamless integration
The Service Concierge app is fully integrated with eraPower DMS to create a single view of data.
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