We are excited to share a results summary of our TORQUE Decision Maker Survey, recently completed in September 2020. We conduct these surveys on a bi-annual basis. If you have missed out on our previous results summary, please click here.

Globally, we can see improvement across all areas of our business with the following results:

• 84% of our customers said they would recommend us in 2020, that is a 14 percentage increase from last year.
• A significant 48 percentage increase in “How innovative is Pentana Solutions?” when comparing year-on-year results.

The following graph also provides a year-on-year comparison of our global satisfaction results by ERP:

SURVEY RESULTS BY REGION

In Australia and New Zealand:

• 82% of our customers said they would recommend us.
• This is a 32 percentage increase on our customer satisfaction rating for the same group of respondents.

In Asia:

• 70% of our customers said they would recommend us.
• Customer satisfaction results were very positive with an upward trend for the same surveyed group across Sales Engagement and Account Management.

And finally in Europe:

• 89% of our customers said they would recommend us.
• 92% and 89% customer satisfaction with our Sales and Account Management teams respectively.

A Snapshot of Some Feedback

“Our Account Management has been very helpful to us. We rely on her for a lot of things.”

“Thank you for the level of communications that our BRM provides.. We feel looked after…”

“This year has been much better than last year. The focus on getting things done has been good.”

PRODUCT RELATED SURVEY RESULTS

We have also completed two product related surveys as part of the TORQUE Customer Feedback Program, with the following results:

• 86% of our DealerSocket customers said they would recommend us
• 100% of our PareX/ediX customers said they would recommend us

What’s Next?

We aim to consistently communicate on ways we are improving our customer experience and product updates based on the feedback we have received from our customers. If you have any questions or further concerns regarding our TORQUE Customer Feedback Program, feel free to contact your Business Relationship Manager/Account Manager or email our team at torque@pentanasolutions.com.