Aust & NZ
23rd Mar 2020

Pentana Solutions’ Franchise recalls seamlessly integrate the Franchises’ database into the eraPower Dealer Management System (DMS), alerting the user that the vehicle concerned has an outstanding recall or campaign. This ensures you have accurate and timely data about recalls that the Franchise has initiated. Without this integration, each vehicle would need to be checked manually, outside the DMS. There are serious implications for dealerships that fail to check each and every vehicle for recall campaigns that visit your dealerships.

Your customer’s safety is important, therefore all vehicles subject to any recall should be rectified as soon as possible. Just take the example of the well-publicised Takata airbag recalls, where drivers have died as a result of the recall not being completed – it doesn’t take much imagination to picture the legal and financial implications of missing one of these recalls.

While our franchise recalls are integrated directly into the appointment entry processes, there’s no need to manually check the vehicle manufacturer’s website or anywhere else. The user will be alerted without having to leave the DMS. No vehicle should leave your service department without having all outstanding recalls performed. Furthermore, the integration reduces screen switching and rekeying of numbers.

What does this mean for your dealership?

  • Greatly reduces financial and legal risks at your dealership
  • Immediate checks, no further delays
  • Improves efficiency and productivity
  • Better customer experience and loyalty

If you’d like to learn more about how this integration works, please contact your Business Relationship Manager or email