This module allows service advisors to lock in future service appointments at the earliest possible time - whilst closing out a service.
Future Service Appointments uses average kilometres a day, age of vehicle or capped price servicing plans to determine what the next projected appointment date should be. These projected dates are displayed as a menu for service advisors to create appointments from.
What are the advantages?
After implementing Future Service Appointments you will realise the advantages in your service department, in turn you will also see an effect in your bottom line. Gaining commitment from a customer for a service date is easier with Future Service Appointment. Secondarily, considerations such as high mileage, forecasted date and kilometres are factored into each projected appointment to help overcome issues where customers book based on vehicle age or kilometres traveled. This helps avoid bill shock and in turn damage to customer relationships.
With customer retention as the goal, the entire dealership will benefit from Future Service Appointments. Locking a customer into a personalised service schedule will ensure not only your service department sees more repeat business but potentially your showroom as well.
Want to know more?
Read how it all began here.
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