Pentana Solutions offers a number of support channels including free Top Gear webinars, local Account Managers, phone support, and through our Customer Services Portal.
Over the years, we have seen a 40% increase in the number of customers who choose to use our Customer Services Portal rather than the traditional phone support. It is because of this rapid growth that we have been busily working in the background on a revamped portal that makes it easy for you to navigate and find answers quickly.
The online support portal gives current customers access to various self-help, valuable tools;
- NEW! Online Store - Purchase manufacturer interfaces, integrations, dynamic solutions and more (only available in Australia)
- NEW! Notifications Banner - Never miss out on any important alerts and notifications from us
- Knowledge Base - Written how to guides on everything from EOFY processes to new product release notes
- Quick Views - Video based guides on new and existing products
- Incident Logs - A method to log support incidents for action by a dedicated team