TORQUE Decision Maker Survey Results September 2023

We are excited to share a results summary of our TORQUE Decision Maker Survey, recently completed in September 2023. We conduct these surveys on a bi-annual basis with two distinct groups to hear the opinions and feedback from those who matter the most; our customers. We are very pleased to announce that the results have generally improved across most areas of our business globally.

Globally, we can see improvement across all areas of our business with the following results:​

• 84% of our customers said they would recommend us in September, a 3% increase when comparing year-on-year results.
• 91% respondents believe we are innovative, a 4% percentage increase when comparing year-on-year results.

The following graph provides a summary of our global satisfaction results by Enterprise Resource Planning:

Survey Results By Region

In Australia and New Zealand:

• 81% of our customers in ANZ said they would recommend us.
• This is a significant 5% increase on our customer satisfaction rating from the TORQUE survey program in October 2022.

In Asia:

• 82% of our customers in Asia said they would recommend us.
• Once again, this is a significant 15% increase on our customer satisfaction rating from the TORQUE survey program in October 2022.

And finally in Europe:

• 89% of our customers in Europe said they would recommend us.
• 87% customer satisfaction with our Sales and Account Management teams respectively.

A Snapshot of Some Feedback

“This year we had to deploy an additional warehouse at short notice and this was delivered without any major issues or disruption.”

“Pentana are always helpful when support is required”

“Teams are always engaged with our business, very professional. Always gives assistance when needed”

“Good change to the help desk - very accommodating”

“Improvement and quality in Helpdesk has improved over the last year”

“Pentana is heading in the right direction”

Product Related Survey Results

We have also completed two product related surveys as part of the TORQUE Customer Feedback Program, with the following results:

• 88% of our DealerSocket customers said they would recommend us.
• 87% of our Sipad.X customers said they would recommend us.

What’s Next?

We aim to consistently communicate on ways we are improving our customer experience and product updates based on the feedback we have received from our customers. If you have any questions or further concerns regarding our TORQUE Customer Feedback Program, feel free to contact your Business Relationship Manager/Account Manager or email our team at torque@pentanasolutions.com. am at torque@pentanasolutions.com.