In today’s day and age, everything we want is readily at our fingertips. We push the button and order whatever we want to see arrive at our door two days later. The same goes for service and appointments. Last week I needed a haircut, and after spending 5 minutes on Google.com and reading several reviews - my appointment was booked. Any hair salon that did not have an online booking option available was frankly out of the running. Like most people today accustomed to the internet, I wanted it fast, simple and done.
Automotive customers are no different. Like any appointments, servicing your car will never be at the top of someone’s “I can’t wait” list. That’s why it’s important to make the process for your customers as simple, easy and readily accessible as everything else they do in life. They will absolutely be more likely to book a necessary service appointment, if they can do so in their own time.
Excitingly, Pentana Solutions makes it easy to exceed your customers’ expectations with the Online Service Bookings Solution coming soon to ERAnet.
Online Service Bookings (OSB) is a fully integrated webpage, that sits on your own dealership website - allowing customers to book their appointments online. By entering their registration and kilometres, customers can quickly sign up for the time spot that best suits you.
The possibilities only go on from there. Through your website, there will be the option for customers to create an account, allowing them to view their vehicle, book a service, view service history and previous invoice details - all in real time. The account setup can be done by the customer from home or by the service advisor in ERAnet, who can easily identify whether the customer has already registered online or not.
For further simplicity, synchronised operation codes and pricing are fed directly from ERAnet, meaning there is no need to double key entries. Bookings are made in real time, based on selected booking availability. Dealers are even able to setup recommended services for their customers when the booking is created.
The best part about Online Service Bookings is your dealership is now available to the public 24/7, without expending extra manpower. You can go home at night, knowing that business will still continue without you there - because you have a haircut to book.
Online Service Bookings (OSB) is available with the latest ERAnet V9.0 General Update 5. The rest of the release details can be found on ServiceNow.
To implement Online Service Bookings at your dealership, please contact us here.